CALL CENTER PREDICTIVE DIALER

The Next Generation

INBOUND, OUTBOUND, BLENDED & DOMESTIC

ALL IN ONE

CONVOX MULTIFUNCTION

( RELIABLE, EFFECTIVE, TROUBLE FREE, USER FRIENDLY,

& AFFORDABLE PRICE - 24/7 SERVICE SUPPORT )

Call Centers are one of the most important tools for customer support, marketing campaigns, conducting opinion polls or achieving greater reach to the end customers. It is challenging to achieve sales target or customer satisfaction target and produce right kind of data using telephone. To ensure proper functioning you need to equip your call center with right kind of technology and ConVox is the best answer.

ConVox presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox can be used for domestic (Analog/ ISDN trunk lines) and international (Using VoIP trunks) call centers. With completely web based management you can operate your call center from anywhere from the world. Reports can be customized to any extent to exactly suit your process.
Introduction to ConVox ConVox is a suite of applications for your Tele-call campaign.

With ConVox you get the following.

􀁆 Web-Based Architecture for easy installation and management.

􀁆 A SIP based Predictive Dialer, to save time and effort in manual dialing.

Calls are dialed by an Central Dialer, and live calls are transferred to the agents.

􀁆 Answering Machine ( 80%+) and Fax detection. A customized message can be played for answering machine calls.

􀁆 Real time monitoring of agents Login/ Logout/ Timeout, for effective Call Center management.

􀁆 Comprehensive CRM interface to accommodate all kind of scripts, record customer details and disposition of calls.

􀁆 A SIP based Phone integrated with CRM for agents to facilitate

1. Normal Call flow actions like accepting the call, terminating the call, and holding the call

2. Call Transfer

3. Responding to IVR

4. Volume control for Mic and Speaker

5. Call status display

6. G729 codec apart from G711

􀁆 Call Conference (Internal and External Parties)

􀁆 Complete and high quality voice recording of conversation between agent and customer.

􀁆 Call Barge-in (Internal and External)

􀁆 Linux based Soft IP-PBX

􀁆 Multiple Campaigns can be handled from the single server

􀁆 Unlimited Dialing channels (channel capacity depends on processor power)

􀁆 Comprehensive and customizable reporting to track the agents and calls in your call center.

􀁆 IP based remote support for installation and configuration.

􀁆 Agents can log in remotely and calls can be directed to any SIP phone.

􀁆 Freedom from adding hardware boxes to their communications systems to get advanced interaction management feature.

1.3 Additional features for Inbound Call Center

􀁆 Call Queuing and Call waiting message

􀁆 Skill based ACD (Automatic Call Distribution)

􀁆 IVRS

A comprehensive set of reports are presented using ConVox Reporter. These reports include

Agent Login Reports,

Call List

Disposition Reports,

Call Data Report,

Listening to recorded files,

sale report and

many more reports.

Inbound Call Flow

After initiating the server components and agent login, ConVox Admin waits for incoming calls. When the call is received ConVox server’s IVRS welcomes the caller and collects initial information like agent ID. Caller is placed in the call queue and ACD is performed to find the best agent to handle the call.

For PRICING pl. contact by mail with all your Proposed / Existing Callcenter details.

MOHAN

SAR COMPUTERS
PHONE :91-40-23810320
CELL : 09291558827

email: mohan_bc@yahoo.com